Business Operations Manager

ABOUT US

As one of the largest entrepreneurship networks globally, Bridge for Billions creates, designs, and manages entrepreneurship programs with foundations, corporations, and public entities that have benefited more than 4,000 entrepreneurs in more than 100 countries. We exist to enable more early-stage entrepreneurs of all kinds to thrive, generating jobs and solutions for everyone, so our economies sustainably meet the needs of all.

Bridge for Billions, recognized by Forbes 30 Under 30, Ashoka, and Acumen, has worked with more than 100 organizations such as Coca-Cola, Novartis, VISA, and institutions such as the United Nations or IDB Lab in the development of large-scale entrepreneurship programs. In 8 years, Bridge has grown to a team of more than 60 people from nearly 20 nationalities, with headquarters in Madrid, where most of our team is based; an emerging LatAm HQ in Antigua, Guatemala, with a few team members; and a few people based in different places around the world.

JOB MISSION

Bridge for Billions Business Operations Manager is responsible for overseeing and optimizing the operational and financial aspects of our program incubation efforts, ensuring that resources are efficiently allocated and program goals are achieved. The person in this position will collaborate closely with the Program Directors to analyze data, generate insights, and propose solutions to enhance program effectiveness. They will be responsible for managing budgets, creating and implementing systems to track KPIs and metrics, and contributing to continuously improving workflows and processes. By providing clear financial reporting to donors and clients, as well as data-driven insights, this role will support the decision-making process of Program Directors and drive the overall success of our programs.

MAIN CONTRIBUTIONS

1. Programs Monitoring and Evaluation

• Oversee the overall health of programs to ensure objectives are met.
• Continuously monitor resource usage and ensure proper allocation.
  

2. Process Management and Creation

• Design, implement, and ensure compliance with operational and administrative processes.
• Identify areas for improvement and optimization in workflows and systems.

3.  Financial Management and Billing:

• Ensure that program billing is done correctly and on time.
• Collaborate in reviewing, creating, and implementing program budgets.

4.  Opportunity identification and Problem Solving

• Analyze operational improvement opportunities and work with the program team to design effective solutions.
• Generate insights through data analysis and propose strategies based on those results.

5.  Sprint and Project Participation

• Actively contribute to team meetings, planning sessions, and sprint cycles, ensuring continuous progress toward program goals.

6.  Financial Reporting

• Contribute to creating, updating, and presenting clear and detailed financial reports to support strategic decision-making.
• Capacity to collaborate with Program Directors to understand challenges and translate data insights into actionable solutions.

SKILLS AND EXPERIENCE NEEDED

Hard and Soft skills we look for in this particular role: 

• Ability to work with different sources of data and generate insights.
• Proficiency with analytical and data visualization tools (e.g., advanced Excel, Google Analytics, Tableau, Power BI).
• Skill in creating clear and detailed reports based on data.Experience in managing budgets and tracking expenses.
• Ability to analyze profitability and ROI for programs.
• Ability to design and manage systems to track relevant program KPIs.
• Experience in creating and monitoring operational, financial, and impact metrics.
• Ability to identify areas of improvement in processes and programs.
• Focus on optimizing systems and workflows by identifying inefficiencies.
• Capacity to propose data-driven solutions and collaborate with the team.
• Knowledge of creating systems and processes to track programs.
• Ability to optimize workflows and ensure operational processes are efficient and effective.
• Excellent communication skills for presenting financial reports and sharing insights and strategies with non-technical teams.
• Ability to synthesize complex data and present it clearly and understandably to various stakeholders.
• Ability to adapt to rapid changes and respond to emerging program needs.
• Critical thinking skills to assess different solutions and approaches.
  

Skills we look for in all Bridge team members

• Purpose alignment: This position is not just “a job” but aligns with your purpose, the impact you want to make in this world, and who you want to become.
• Values Alignment: You embody our 4 team values: Courage, Grit, Empathy, and Gumption.
• You have a start-up mindset — highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude. You’re not afraid to be responsible for the outcomes of your work and work independently when required.
• You take the initiative, you’re results-driven, and you show empathy in all your interactions with team members, entrepreneurs, mentors, and partners.
• You have a powerful emotional intelligence that allows you to quickly understand people’s needs and expectations and develop trust, engagement, and commitment in your relationships.
• Passion for your work and lifelong learning.
• Growth mindset and resilience to overcome challenges, and understanding that systemic change requires hard work.
• Definable experience in problem resolution, and communicating complex ideas in coherent terms to a cross-function group in a rapidly scaling environment. 

RECRUITMENT PROCESS

1. Apply: Submit your application.
2. Initial Chat: A brief  30-45 minute conversation to discuss your interest and understand the role.
3. Business Case: You'll receive a challenge to complete within a set time frame.
4. Technical Interview: If your challenge is satisfactory, we'll discuss it further and assess your technical skills.
5. Mutual Interview: An open discussion where you can ask us any questions to ensure our company is the right fit for you.
6. References: With your consent, we'll contact two of your references for feedback.
7. Offer: If all goes well, you'll receive a job offer from us.
   
   

OFFER AND LOCATION

Transparent salaries and fair compensation structure, mid-range for the social sector:

• Compensation: Annual salary ranging from €30,000 - €34,000 (gross salary)
• Benefits Package: Includes health insurance through Alan and a flexible benefits program with Cobee, which covers expenses from meals to childcare and training.
• Location: Madrid or someone who is open to relocating to this vibrant city.
• Starting Date: We're eager to start as soon as we find the perfect fit.
• Employment Type: This is a full-time position.
  
  

IMPACT & TEAM

• Our Vision: We're set on reshaping the entrepreneurship landscape to be more just, inclusive, and effective.
• Make a Real Impact: Join us in aiding entrepreneurs worldwide. As a part of our team, you'll be at the heart of a rapidly evolving social enterprise.
• Team Dynamics: We're a passionate, international crew with a shared mission. See what our team members are saying on Glassdoor.
• Company Values: Our four pillars are Gumption, Courage, Grit, and Empathy.
• Referral Incentive: Receive a $200 bonus for successful team referrals ($100 upon hiring and an added $100 after their first 6 months).
  
  

GROWTH & DEVELOPMENT

• Annual Global Retreats: Join us in global company-wide retreats, geared toward alignment and leadership growth, facilitated by external professionals.
• Personal Growth: Take advantage of a dedicated learning budget, tailored for needs like backend bootcamps or leadership training sessions.
• Feedback-Centered Culture: Engage in monthly one-on-ones with your lead and partake in comprehensive quarterly reviews with your peers.
• Skill Sharing: We value cross-training. Team members are urged to share expertise through talks and in-house training.
  
  

WELLBEING & TIME OFF

• Vacation Days: You'll have 23 vacation days, with the option to add more, in addition to chosen local public holidays.
  
  

HYBRID WORK POLICY & SET-UP

• Tech Ready: We'll equip you with a  new or second-hand Macbook.
• Hybrid Work Policy: We value team dynamics, collaboration, and a strong organizational culture, which is why we wollow a hybrid policy (3 days in the office and 2 days working remote).  
  
• Our Madrid Base: If you're in Madrid, our centrally-located office awaits, complete with a bright ambiance, modern amenities, and a welcoming terrace ideal for team gatherings.
  
  

About Bridge for Billions

Bridge for Billions is a social enterprise that co-designs and manages incubation programs for early-stage entrepreneurs with the goal of democratizing access to entrepreneurship and making it more inclusive. We work with partners around the world to customize each program to fit their needs, using a proprietary methodology and a team of experts and mentors. Bridge for Billions supports thousands of purpose-driven entrepreneurs to build inclusive, sustainable companies and create positive change. We are focused on creating entrepreneurship opportunities for all, accelerating growth, and offering entrepreneurship support worldwide.