Entrepreneurship Program Manager- LATAM

ABOUT US

As one of the largest entrepreneurship networks globally, Bridge for Billions creates, designs, and manages entrepreneurship programs with foundations, corporations, and public entities that have benefited more than 4,000 entrepreneurs in more than 100 countries. We exist to enable more early-stage entrepreneurs of all kinds to thrive, generating jobs and solutions for everyone, so our economies sustainably meet the needs of all.

Bridge for Billions, recognized by Forbes 30 Under 30, Ashoka, and Acumen, has worked with more than 100 organizations such as Coca-Cola, Novartis, VISA, and institutions such as the United Nations or IDB Lab in the development of large-scale entrepreneurship programs. In 8 years, Bridge has grown to a team of more than 50 people from nearly 25 nationalities, with headquarters in Madrid, where most of our team is based; an emerging LatAm HQ in Antigua, Guatemala, with a few team members; and a few people based in different places around the world.

ROLES & CONTRIBUTIONS

Client Relations (20% of time dedicated to this role)

• Be the main contact point for our clients in the region (foundations, development agencies, companies, and governments) to run multiple incubation programs for early stage entrepreneurs in Latin America.
• Recognized from the client as decision maker/accountable for the program outcomes.
• Understand client needs and ensure that their questions are heard and considered and that the program is a success.
• Can anticipate clients needs, handle complex requests and optimize efforts for delight.
• Skilled at convincing and influencing clients.
• Masters sharp, effective and nuanced oral and written communication.
• Able to autonomously create operational and financial program reports, coordinate with different parties to get the information needed.
• Work on the allocated programs considering the project budget and given allocation of resources.
• Provide detailed updates on program health, participant comments and KPIs to the Bridge team as well as our corporate clients.
• Ensure customer success and the renewal process in collaboration with the sales team.

Planning & Project Management (20% of time dedicated tot his role)

• Can plan most programs with support from sales
• Has a basic understanding of team capacity and future needs.
• Able to anticipate risks and each stage in a program (proactive rather than reactive).
• Go to the root cause of issues when program metrics are not at the expected standard, and contributes to the financial performance of programs by resolving mismatches in resource allocation in coordination with Directors.
• Seen as a reference in Program Planning and ClickUp project management.

Incubation Management (40% of time dedicated to this role)

• An expert in program management who can deliver on all steps and find creative solutions when facing challenges.
• Able to identify, discuss and solve issues linked to how we do program.
• Has extensive entrepreneurship knowledge and can solve methodology question succesfully, adapt programs to context and contribute to evolution of our service.
• Coordinate with our Marketing team to create materials for the program participant applications (content for the website, leaflets or guidebooks, and social media posts...)
• Coordinate the selection of entrepreneurs and mentors for each new program. Support applicants and their queries. Improve selection processes.
• Plan and improve program communications, processes, and messaging. Oversee the "Matching" phase of each program where each entrepreneur finds a mentor and makes it a success.
• Track entrepreneur teams’ progress during incubation. Host calls with entrepreneurs and mentors to onboard them, coach them, create cohort cohesion and ensure their success.
• Provide support to users through email and live chat all throughout the program. Monitor closely participants' feedback during the program and offer solutions to their challenges. Identify issues quickly and come up with suggestions on how to solve them for the program to run smoothly and provide the desired results.
• Understand clients’ needs and ensure their queries are heard and acted upon, and that their program is a success. Regularly meet with our clients to check in on the program's health.
• Can advise and train other PMs on their role.

Facilitation & Public Speaking (20% of time dedicated to this role)

• Masters facilitation and can equally deliver good and bad news.
• Can train other Program Managers on facilitating impactful and energizing sessions.
• Can turn around results for a client or a group through reframing, motivating, convincing or inspiring.
• Able to facilitate cross-functional meetings aimed at untangling complex issues or overcoming conflicts, in a compassionate yet resolute way.
• Can represent Bridge for Billions at events.

SKILLS AND EXPERIENCE NEEDED

Hard Skills

• Languages: full proficiency in Spanish and English.
• Have at least 3 years of professional experience as program, project or operations manager, account management, customer success roles or similar. It would be a great plus if you are familiar with the entrepreneurship and social innovation world.
• Have understanding of the entrepreneurial world or business support to incubators.
• Have great writing and oral communication skills, having a friendly yet professional tone and delivering information efficiently. It’s a great plus having experience as facilitator, professor, or similar roles where you had to speak in front of large audiences.
• Knowledge of entrepreneurs' struggles and what they need in the early stages, able to coach or mentor entrepreneurs, speaks the language of business planning, knowledge of innovation frameworks and the day-to-day of founders.
• Would be a plus to have experience with incubation or innovation enterprises or (for or non profit) social organisations in Spain or in general working in B2B client facing roles.
• Outstanding tech savviness: you should be at ease with tech tools such as Notion, Slack, and Google Drive, or eager to learn and be a quick learner. Good grasp of spreadsheets.

Soft Skills

• Growth mindset and resilience to overcome challenges and understanding that systemic change requires hard work.
• Customer-success mindset, outstanding oral and written communication with clients.
• Problem-solver, and self-starter, who can be up and running in no time after thorough company onboarding. You are at ease managing expectations from multiple stakeholders and helping groups reach to agreements.
• Someone who's passionate about communicating and interacting with users: a good communicator.
• Strong organisational and coordination skills: you will have a lot of different types of responsibilities, so it is essential to be able to stay organised.
• You don't get easily overwhelmed or stuck in planning mode.
• You like interacting with people and networking, you’re not intimidated to reach out to new people in the entrepreneurial space.
• Extraordinary attention to detail: you test things yourself before making them go public, and you dislike when your work has imperfections.
• Resourcefulness and good common sense to approach problems efficiently.

Skills we look for all Bridge team members

• Purpose alignment: This position is not just “a job” but aligns with your purpose, the impact you want to make in this world, and whom you want to become.
• Values Alignment: You embody our 4 team values: Courage, Grit, Empathy, and Gumption.
• You have a start-up mindset — highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude. You’re not afraid to be responsible for the outcomes of your work and work independently when required.
• You take the initiative, are results-driven, and show empathy in all your interactions with team members, entrepreneurs, mentors, and partners.
• You have powerful emotional intelligence that lets you quickly understand people’s needs and expectations and develop trust, engagement, and commitment in your relationships.
• Passion for your work and lifelong learning.

RECRUITMENT PROCESS

• Apply: Submit your application.
  
• Initial Chat: A brief 30-45 minute conversation to discuss your interest and understand the role.
  
• Business Case: You'll receive a challenge to complete within a set time frame.
  
• Technical Interview: If your challenge is satisfactory, we'll discuss it further and assess your technical skills.
  
• Mutual Interview: An open discussion where you can ask us any questions to ensure our company is the right fit for you.
  
• References: With your consent, we'll contact two of your references for feedback.
  
• Offer: If all goes well, you'll receive a job offer from us.

OFFER AND LOCATION

Transparent salaries and fair compensation structure, mid-range for the social sector:

• Compensation of 22,000 USD-24,000 USD per year, depending on profile.
• Health Insurance bonus of $60/month added to your salary.
• Location: Guatemala. 
• Start date: As soon as we find the right person.
• Position type: Full-time.
• Type of contract: Full time Contractor to Bridge for Billions PBC, our headquarters in the US (paid holidays)

IMPACT & TEAM

• Our Vision: We're set on reshaping the entrepreneurship landscape to be more just, inclusive, and effective.
• Our Vision: We're set on reshaping the entrepreneurship landscape to be more just, inclusive, and effective
• Make a Real Impact: Join us in aiding entrepreneurs worldwide. As a part of our team, you'll be at the heart of a rapidly evolving social enterprise.
• Team Dynamics: We're a passionate, international crew with a shared mission. See what our team members are saying on Glassdoor.
• Company Values: Our four pillars are Gumption, Courage, Grit, and Empathy.
• Referral Incentive: Receive a $200 bonus for successful team referrals ($100 upon hiring and an added $100 after their first 6 months).

GROWTH & DEVELOPMENT

• Annual Global Retreats: Join us in global company-wide retreats, geared toward alignment and leadership growth, facilitated by external professionals.
• Personal Growth: Take advantage of a dedicated learning budget, tailored for needs like backend bootcamps or leadership training sessions.
• Feedback-Centred Culture: Engage in monthly one-on-ones with your lead and partake in comprehensive quarterly reviews with your peers.
• Skill Sharing: We value cross-training. Team members are urged to share expertise through talks and in-house training.

WELLBEING & TIME OFF

• Vacation Days: You'll have 23 vacation days, with the option to add more, in addition to chosen local public holidays.

FLEXIBILITY & WORK SET-UP

• Tech Ready: We'll equip you with a rented or second-hand Macbook.
• Flexible Work Options: Enjoy a blend of flexible work hours and the option to work remotely.

About Bridge for Billions

Bridge for Billions is a social enterprise that co-designs and manages incubation programs for early-stage entrepreneurs with the goal of democratizing access to entrepreneurship and making it more inclusive. We work with partners around the world to customize each program to fit their needs, using a proprietary methodology and a team of experts and mentors. Bridge for Billions supports thousands of purpose-driven entrepreneurs to build inclusive, sustainable companies and create positive change. We are focused on creating entrepreneurship opportunities for all, accelerating growth, and offering entrepreneurship support worldwide.